FAQS hsb.ie

How To Use hsb.ie

Please Choose your School and Class from the dropdown menu in the "My School Booklist Section

Once the selection is made and “Search Books” is clicked you are brought to a page with all the books and stationery for that list.

We do not include rental or books kept from the year before.

If there is any other book or extra stationery you need you can use the search bar at the top to find what you need and add it to the basket.


Add each item to the cart individually or they can select “Add All Items to cart”

If “Add All Items to cart” is selected the quantity of an item specified on your booklist is added to the cart. Eg. If the quantity of writing copies on your booklist is 4 then 4 copies will be added to the cart.

This quantity can be amended in your shopping cart. Simply change the quantity and click the update button next to the item or the "Update Cart" bottom of the cart.


Covering of books can be selected (70c per book)

You then proceed to checkout where you register an account or log in if you already have an account.

Once you get to the delivery method there will be an option to choose school delivery (free) or home delivery (€4.99)


The option for school delivery will show up to a couple of days before the date HSB have arranged to deliver to school. EG. If we are delivering the orders to the school on the 12th of June the option for school delivery will only be available up until the 10th to give us time to process the orders for delivery. After the 10th the option for school delivery will no longer show for your school but Home Delivery will still be an option.


 

The school delivery date is usually specified on the paper Order forms you received from the school.



I Would Like To Speak To Someone About My Order/ I Cant Find A Book?


If you need any help with your order you can contact us at 0852526912 which is our designated contact number for hsb.ie orders. Or contact us on  our "Online Chat "

The fastest way to find a book on our website is to use the Search box at the top of the page . If you still can't find what you are looking for, you can add a book to the comments box and we will try and add it to your order.


Can I Order Online And Collect Instore?

At this time we do not offer this service. Online orders are usually dispatched with 2 working days.  Our delivery charge is €4.99

Or you can choose school delivery (provided the school delivery deadline has not passed) and we will deliver to your school on the date specified on the paper order form you received.


What Book Covering Service Do You Provide?


At HSB we exclusively use Filfix covering products. Filfix are a local Cork company . We use two different covering methods depending on the size of the book. Both methods use a transparent cover which allows easy identification of books. The Filfix covers offer excellent protection . The covers are made from polypropylene and are recyclable. We offer this service free for all online orders. Sometimes we are unable to cover a book due its awkward size or spiral binding.

Where Will You Deliver To?

We provide a nationwide delivery service. We can deliver to your Home or Work Address, please ensure that there is someone there to take in the delivery as a signature is required.

Our delivery charge is €4.99

Check out our Delivery Info section for more details.


How Soon Can I Expect Delivery?

Orders are usually dispatched within 2 working days when all the items are in stock for your order . If an order is placed for items which are reprinting or out of stock then this may take longer. If this happens we will contact you, as depending on the time frame it may be better to hold delivery of the order until all items are available.


Do You Accept Debit  And/Or Credit Cards? Are My Details Safe?

Yes, we accept all major debit and credit cards. Our site is safe and secure. Your information is encrypted and transmitted using SSL (Secure Sockets Layer) technology.




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